Covid Protocols For In-Person Sessions
The Hay Counselling office is in Wales and abides by Welsh government Covid guidelines. A wide range of measures are in place to reduce risks for all staff and clients at the clinic, including extensive cleaning, sanitising and ventilation procedures. I am currently taking lateral flow tests twice a week. If you wish to attend in person you will need to take a lateral flow or PCR test in the 24 hours prior to your session.
A detailed list of Covid protocols will be provided when you book an in-person session. If you are not comfortable attending in person, online video sessions are always available.
Finding The Hay Counselling Office
Standing by the clock tower in Broad Street you will see the Granary Cafe on the corner. A couple of doors down is a large salmon-pink building, and after that is the ‘Health Matters’ complementary health clinic. The black door for “The Boardroom”, where Hay Counselling is located, is just here.
Paid: Pay-and-display car parks can be found two minutes’ walk away in Market Square (except Thursdays, which is market day in Hay), and five minutes’ walk away in the main Hay-on-Wye Visitors Car Park on Oxford Road.
Free: There are a number of free parking spaces close to the Hay Counselling office, some directly outside on Broad Street, and more just a few yards away near the Clock Tower. They all allow parking for up to one hour. There is also a small free car park about three minutes’ walk away, by the river on Wyeford Road. Note that it can be harder to find a free parking space on Thursdays when the market is running.
Access / Facilities
The Hay Counselling office is situated up one flight of stairs. There is a waiting area on the ground floor belonging to the ‘Health Matters’ complementary health clinic, which can be used by Hay Counselling clients when Health Matters is open. At other times you will need to arrive at your appointment time and wait outside.
Please note there is very limited access to bathroom facilities on site for clients. However there are public toilets next to the nearby Clock Tower and at the main Hay-on-Wye Visitors Centre. There are also several cafes nearby, with facilities for customers.